Mower, The rest of the Saga!

As you might remember, we found out the mower was in deep trouble on Saturday, August 23rd. On Friday, September 5th my husband sends me an email at work "I called to make sure the mower was ready (as promised) and they hadn't started on it yet, so I told them to never mind and I will pick it up this evening. I will have to rig something up to get it to work." Then he headed over after work and did not come home with the mower as they promised that it would be ready on Monday, September 8th. Nope, wasn't ready then either. The wheel/part had not come in yet. But they absolutely promised that it would be ready on Wednesday, 9/10.

So get a lovely picture in your mind...no mower since 8/23 and ladies from church coming over on 9/11 for Book Club. Not mowing for 20 days is not usually a "look" you go for when you have people over. PLUS the Lacey House is on the market and we haven't mowed that for 20 days either - yikes!!

I called on Wednesday morning to see if the mower was ready for pick up. Yup, the part had not come in yet "but we're unpacking the order right now". Wonderful, then will you call me when you know it is there? I was assured I would receive a call. Ok, so 4 hours later I give them a call. It is now 2pm and they close at 5pm. The gal told me that the order in the a.m. was UPS and the order that my wheel was on was DHL and that order does not come in until 3:30pm but she would call me after that. She called to say - - can you guess now?! Yup, the wheel did NOT come in the order but she promised (yes promised) that it would definitely be ready on Thursday. So then I ask her the obvious, "How can you promise it will be ready when your store has already promised us FOUR times it would be ready and it was not?" This is the funny part, she tells me because her sister works at a store in the valley and they have the wheels in stock and she's going to swing by on the way to work tomorrow. I asked her where it was (about 10 blocks from my house) and I explained that I'd be happy to pick up the wheels myself because we'd be picking up our mower and fixing it ourselves. (As they had not done anything else on the mower either even though we asked for tune-up, etc). I don't know if they got it or not? Just a quick phone call on status would have helped them to not crash & burn with this bit of customer service. So, I went and picked up the wheels $16 a piece. And John installed them in 8 minutes. Lawn mower is happy, lawn is happy and most of all Sam is happy...